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Compass Wealth Solutions Privacy Policy

Compass Wealth Solutions (ABN 24 683 364 954) (we, us, our) is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Compass Wealth Solutions is an authorised representative of Cobalt Advisers Pty Ltd (AFSL 512550).

This Privacy Policy explains how we collect, hold, use and disclose personal information, how you may access and correct that information, and how you can make a privacy complaint.

 

1. What personal information we collect

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We may collect personal information that is reasonably necessary to provide financial advice and related services, including:

  • Identity details (such as your name, date of birth and address)

  • Contact details (such as phone number and email address)

  • Financial information (including income, assets, liabilities and cash flow)

  • Superannuation details

  • Investment information

  • Insurance information

  • Centrelink or other government benefit information

  • Information relating to your spouse, partner or dependants where relevant

  • Sensitive information, including health information, where required for insurance or financial advice

  • Tax File Numbers (TFNs) where authorised by you or required by law

Sensitive information is only collected where it is necessary for us to provide our services or meet our legal obligations.

 

2. How we collect personal information

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We may collect personal information directly from you when you:

  • Complete client fact finds or advice documents

  • Meet with us in person, by phone or via video conference

  • Communicate with us by email or through our website

  • Use online forms or client portals

We may also collect personal information from third parties with your consent, including:

  • Accountants

  • Financial product issuers and investment platforms

  • Superannuation funds and insurers

 

3. Why we collect, use and disclose personal information

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We collect, use and disclose personal information for purposes including:

  • Providing financial advice and financial services

  • Implementing, reviewing and managing financial strategies and products

  • Providing ongoing service and support

  • Communicating with you about our services

  • Meeting our legal, regulatory and compliance obligations, including obligations under financial services, taxation, and anti-money laundering and counter-terrorism financing laws

We will not use your personal information for purposes unrelated to these activities without your consent, unless permitted or required by law.

 

4. Disclosure of personal information

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We may disclose your personal information to third parties where necessary to provide our services or meet our obligations, including:

  • Financial product issuers (such as superannuation funds, insurers and investment providers)

  • Investment platforms and wrap providers, including Netwealth, BT Panorama and Hub24

  • Accountants, lawyers and other professional advisers (with your consent)

  • Paraplanners and external service providers

  • Software and technology providers that support our business operations, including CRM and portfolio management systems

  • Regulators and government bodies, including ASIC, the ATO and AUSTRAC

We take reasonable steps to ensure that third parties handle your personal information in accordance with applicable privacy laws.

 

5. Overseas disclosure

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Some of the software and service providers we use may store or process data outside Australia. In some cases, the countries in which information is stored may not be known to us.

Where overseas disclosure occurs, we take reasonable steps to ensure that your personal information is protected in a manner consistent with the Australian Privacy Principles.

 

6. Storage and security of personal information

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We store personal information electronically using secure systems. Access to personal information is restricted to authorised staff only.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure cloud storage, staff-only logins and the use of two-factor authentication.

 

7. Access and correction

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You may request access to the personal information we hold about you, or request that we correct information that is inaccurate, incomplete or out of date.

Requests for access or correction should be made in writing using the contact details below. We will respond within a reasonable period and in accordance with our legal obligations.

 

8. Privacy complaints

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If you believe we have breached your privacy or wish to make a privacy complaint, please contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 

9. How to contact us

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Privacy enquiries, requests or complaints should be directed to:

Ethan Riley (Director)
Compass Wealth Solutions
Address: 58 1–15 Beddison Road, Craigieburn, VIC 3064
Email: admin@compassws.com.au

 

10. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time. The most current version will always be available on our website.

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Last updated: January 2026

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